Refund Policy

Payments are processed by Paddle, our merchant of record. Refunds are issued by Paddle back to the original payment method.

Refund window

You can ask for a full refund within 14 days of your first payment for a package (monthly, yearly or lifetime).

How to ask

Use the link in your Paddle receipt email, or email support@prosinexcel.com with your order reference.

What happens after a refund

• Premium access for the refunded period ends. A refunded lifetime package ends lifetime access.
• Your learning progress stays in your account.
• Certificates you already earned remain valid and checkable.

Cancelling instead

You can cancel a subscription at any time to stop future payments. Access continues until the end of the period already paid.