Privacy Policy

This policy explains what personal information Pros In Excel (“we”) collects when you use the platform, why, and the choices you have. Pros In Excel is based in Pakistan and is responsible for your data.

What we collect

• Account details: your name, email address and password (stored only as a secure one-way hash by our sign-in system), or your Google account name and email if you sign in with Google.
• Profile answers: profession, Excel experience, country, learning goal and time zone, if you give them.
• Learning records: lessons started and completed, exercise answers and scores, points, streaks, badges and certificates.
• Leaderboard: only if you choose to join it, the display name you pick and your points. You can leave at any time.
• Security records: sign-in times, IP address and browser type for active sessions, and two-step sign-in settings.
• Payments: handled by our payment provider, Paddle, who acts as the merchant of record. We never receive or store your card details; we receive subscription status and transaction references.

Why we use it

• To run your account, show your progress, check your exercises and issue certificates.
• To keep the platform secure (for example, limiting repeated sign-in attempts).
• To send emails you need, such as confirming your email or resetting your password.
• To understand, in aggregate, how the platform is used so we can improve it.

What we do not do

• We do not sell your personal information.
• Your progress is private. Only certificates you choose to share can be checked by others, and you can hide your name on those checks in Settings.

Cookies

We use a sign-in cookie that is necessary for the site to work. If you try a free lesson without an account, a cookie with a random number keeps your answers for up to 30 days, so they can move into your account when you sign up. We do not use advertising cookies. If we add analytics cookies later, we will tell you and ask where required.

Who processes data for us

Hosting and database providers, an email delivery provider, an error-reporting service (it receives technical details of errors, with personal details removed), and Paddle for payments. They may only use your data to provide their service to us.

Your choices and rights

• View and update your profile in Settings.
• Request a copy of your data, or ask us to delete your account, from Settings.
• Turn on two-step sign-in for extra protection.

How long we keep data

We keep your account while it is active. When you ask to delete your account, you are signed out at once and your personal data and certificates are removed 3 days later (so a mistake can still be undone). We keep only records we must keep by law, such as payment records (without your name or email), and security logs that do not identify you. A copy of your data that you ask for can be downloaded for 7 days.

Contact

Questions about privacy, or a request about your data: email support@prosinexcel.com. Pros In Excel, Pakistan.